faq
FREQUENTLY ASKED QUESTIONS
Our Materials
Moissanite has earned a lot of attention in the recent years, but has been around for much longer than that. It was first discovered by a man named Moissan in 1893, in a meteor crater of all places! Natural occurring moissanite is extremely rare for that exact reason, it can only be found in very limited and specific locations. As such, all premium moissanites on the market are lab-created.
Conflict-Free, Eco-friendly & Completely Sustainable You will often hear us mention that our gems are conflict-free, eco-friendly and entirely sustainable for this exact reason, it is lab-grown and created. This means the Earth and its inhabitants were not harmed or disrespected through the production of the gem, which is very important to us.
How does it compare to a diamond? Our moissanite are premium moissanites made from silicon carbide - 4H crystalline polytype version, like all other premium moissanites on the market. This means that chemically, it is very different from a diamond, but resembles it so much which is why it has become such a leading option for engagement jewelry in the past few years.
Moissanites are often compared to a diamond because diamonds have been the go-to option for engagement jewelry and any heirloom pieces due to their leading durability. This is achievable since a diamond’s hardness is a 10 on the Mohs scale (highest possible). The second gemstone on that list are moissanites, coming in at a 9.25, which means you can wear it every day for the rest of your life. In terms of reflection of light (flashes), moissanites actually beat diamonds in two ways. Through its brilliance (2.65 vs a 2.42) that can be seen as white flashes of light as well as through its fire (0.104 vs 0.044) that can be seen as rainbow flashes of light.
One final category in which moissanites are often compared to diamonds are their price tag. Moissanite introduce a way to have the ring of your dreams, without having to break the bank! For example, for the same amount of carats, a diamond will cost you between 60 to 80 times the cost of an equivalent sized moissanite.
Our Jewelry
We do not accept cancellations, returns or exchanges on our pieces as they are created completely custom for each client. To avoid any confusion or miscommunication, each client received a CAD (computer design) of the ring for their review and approval before we proceed with our work (cutting the gems and casting the ring). That way, you get to see exactly what the final ring will look like.
Loose Stones: If for any reason you are not satisfied with your moissanite, you are entitled to return or exchange your stone, no questions asked! Moissanite BD have a 7 day return policy which means you must return it to us within 7 days of having received it yourself. Each of these transactions have a 20% restocking fee associated with them. The buyer is also responsible to return the stone to us (cover shipping cost as well as duties and taxes if applicable). For refunds, all of the parts that you received must be returned to us such as the packaging and warranty card. Exception: any custom cuts (not listed on website) are not eligible for exchange or returns.
Pieces of Jewelry: Please note that as all Moissanite BD jewelry pieces are made to order, and as such, we do not accept cancellations, returns or exchanges; all items are final sale. To avoid any confusion or miscommunication, each client received a CAD (computer design) of the ring for their review and approval before we proceed with our work (cutting the gems and casting the ring). That way, you get to see exactly what the final ring will look like. If the product has a defect upon shipping to the client that was missed, we will repair it or offer an exchange (our discretion). These exchanges can only be done within 7 days of receiving the piece and the piece must be returned in new condition (no damage).
Payment Plans
Here at Moissanite BD, you have the choice of paying for your whole order upfront, or to start a payment plan. All of our payment plan options are layaway plans. They're done in house and have no interest or time limits. They're set up through a Bank Transfer or Deposite, Bkash, Upay, Cash that allows partial payments (you decide how much and when to do them).
- Once we have received 50% of the full amount, we start the work (create the CAD, cut the stones, cast the ring).
- Once we have received 100% of the ring (and the ring is ready), we ship it out.
- As all other orders, they are non-cancellable.
If you're ready to get your customize moissanite ring, please fill out our custom order submissions form.
Resizing
Return / Exchange Policy
Moissanite BD does not have any return or exchange policy yet.
Repairs
Warranty
Each purchase of a Moissanite gemstone comes with peace of mind. On top of knowing that each Moissanite is a conflict-free and eco-friendly gemstone, you can rest assured that you will be able to enjoy it for a lifetime. Each purchase of a Moissanite gemstone comes with a Certificate of Authenticity & Limited Lifetime Warranty card. The Warranty guarantees that the moissanite stone will maintain its optical properties for as long as you own it. This includes the stone’s clarity, color, fire, luster and brilliance.Here are the terms of the warranty:
- The warranty is non-transferable and only applies to the original purchaser.
- The warranty covers changes to the optical properties (clarity, color, fire, luster and brilliance) of the Moissanite gemstone.
- The warranty does not cover theft or loss of the stone.
- The warranty does not cover damage or the result of abuse or misuse of your Moissanite.
- Any alterations or treatments to the Moissanite gemstone will void the warranty.
- You must retain your original receipt. To register your warranty, please use the submissions form and provide the following information in the message:
- Email address The moissanite warranty does not cover the ring setting or piece of jewelry.
Production Time
As we create each piece to order, please allow the following time frames for the production. Our loose stone turnaround time is 5-7 weeks from the order date. Our jewelry turnaround time is 6-8 weeks from order date. Please note that CAD revisions are not taken into account in this production time frame. As such, please expect an extended production time frame if revisions are requested by the customer. Time frames may increase without notice during peak seasons or due to other circumstances.
Sales
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